The Value of our services
Sodexo: the service supplier to improve the quality of daily life.
Sodexo Account Management Approach
- Service Level Agreements(SLAs): to describe what services are performed / delivered.
- Key Performance Indicators: to measure how well we are delivering our services.
- Measurement Methodology: methodology to suit each operational solution.
Quality Assurance System
Facility Management Information System (FMIS): to inspect, measure and control the quality in operations.
Asksodexho.com: the online helpdesk system. Asksodexho.com consists of the following tools:
- Helpdesk tool: the online helpdesk is a 24 hour one-stop solution for clients to post their orders, review their orders and have quality reporting on their orders.
- Project Introduction tool: this is an introduction tool for our team, which indicates services we propose and communicates information about Sodexo.
- Reservation Management tool: with this tool the clients can reserve online meeting rooms, parking places, working stations, etc.
- Survey tool: With this tool Sodexo Greater China will measure how our services are appreciated. It’s just a 10-min survey online to give Sodexo Greater China the information to ensure the quality of the services provided.
